SMS Messaging Terms & Consent

SuperFiveStar lets a local Business send a single text message inviting a recent customer to leave an online review. The Business connects its point-of-sale or scheduling system (such as Square or QuickBooks). After that customer completes a purchase, payment, or appointment, the Business may send one review-request SMS to the mobile number associated with that transaction. Every message names the Business and includes opt-out instructions.

These are recurring (event-triggered) messages: a customer may receive one review request per qualifying visit. Messages are sent only within local daytime hours and are subject to a per-customer cooldown so the same customer is not asked repeatedly.

Only existing customers of the Business who have just completed a transaction with that Business, and who have provided prior express written consent to receive review-request texts, receive messages. We do not message purchased, rented, or third-party lists, and a Business may only message contacts it supplies from its own customer relationships.

Consent is collected in writing by the Business at the point of sale, booking, or checkout — for example, by the customer checking a consent box on the Business's digital checkout or intake form, or signing a written intake form that includes the consent language. The customer provides their mobile number and agrees, in writing, to receive a review-request text. A representative consent statement shown next to the phone-number field is:

• “Yes, text me a review request from [Business Name] at this number. Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help.”

Before SMS can be enabled for any account, the Business must attest within SuperFiveStar that each recipient has given prior express written consent (consistent with the U.S. Telephone Consumer Protection Act, or TCPA) and that consent was not made a condition of any purchase. SuperFiveStar will not send messages for a Business until this attestation is recorded, and the Business must be able to produce records of that consent on request.

• Frequency — Recurring, event-triggered. Approximately one review request per qualifying visit, subject to a per-customer cooldown.
• Rates — Message and data rates may apply to recipients depending on their mobile plan. We do not control carrier charges.

You can stop messages at any time by replying STOP (or other reasonable opt-out words such as END, QUIT, CANCEL, or UNSUBSCRIBE) to any message. Because review requests for participating Businesses are sent from a shared toll-free number, replying STOP opts you out of all review-request texts from that number, not only from a single Business. Replying HELP returns help information. Opting out of texts does not affect email, and vice versa.

SMS opt-in data and consent will not be shared with third parties. Mobile opt-in information and consent are used only to send the messages the recipient has agreed to receive; they are not sold, rented, or transferred to any other party, and consent obtained for this program is never repurposed for any other use.

• “Hi Jordan, thanks for choosing Bright Smile Dental! Mind sharing a quick review? https://superfivestar.com/r/aZ3kT9 Reply STOP to opt out.”

For how we handle personal information, see our Privacy Policy at superfivestar.com/legal/privacy. For the terms governing use of the Service, see our Terms of Service at superfivestar.com/legal/terms. Questions about this program can be sent to support@superfivestar.com.