SMS Messaging Terms & Consent

SuperFiveStar lets a local Business send a single text message inviting a recent customer to leave an online review. The Business connects its point-of-sale or scheduling system (such as Square or QuickBooks). After that customer completes a purchase, payment, or appointment, the Business may send one review-request SMS to the mobile number associated with that transaction. Every message names the Business and includes opt-out instructions.

These are recurring (event-triggered) messages: a customer may receive one review request per qualifying visit. Messages are sent only within local daytime hours and are subject to a per-customer cooldown so the same customer is not asked repeatedly.

Only existing customers of the Business who have just completed a transaction with that Business, and who have provided prior express written consent to receive review-request texts, receive messages. We do not message purchased, rented, or third-party lists, and a Business may only message contacts it supplies from its own customer relationships.

SMS opt-in is a separate, voluntary step — it is not part of booking, an order, an appointment, or payment, and consenting to texts is never required to buy from, book with, or receive service from the Business. After a purchase, visit, or appointment is complete, the Business separately invites the customer to sign up to receive review-request texts on a standalone SMS sign-up (a dedicated sign-up card or a separate screen — not the order, booking, or payment form). The customer opts in by providing their own mobile number specifically for these texts and checking a box that is unchecked by default; a customer who skips the sign-up receives the exact same service, with no effect on their order or payment. A representative consent statement shown next to the phone-number field is:

• “Yes, text me a review request from [Business Name] at this number. Message frequency varies (about 1 per visit). Msg & data rates may apply. Consent is not a condition of any purchase or service. Reply STOP to opt out, HELP for help.”

Before SMS can be enabled for any account, the Business must attest within SuperFiveStar that each recipient has given prior express written consent (consistent with the U.S. Telephone Consumer Protection Act, or TCPA) and that consent was not made a condition of any purchase or service. SuperFiveStar will not send messages for a Business until this attestation is recorded, and the Business must be able to produce records of that consent on request.

• Frequency — Recurring, event-triggered. Approximately one review request per qualifying visit, subject to a per-customer cooldown.
• Rates — Message and data rates may apply to recipients depending on their mobile plan. We do not control carrier charges.

You can stop messages at any time by replying STOP (or other reasonable opt-out words such as END, QUIT, CANCEL, or UNSUBSCRIBE) to any message. Each Business sends from its own dedicated number registered to that Business, so replying STOP opts you out of review-request texts from that Business. Replying HELP returns help information. Opting out of texts does not affect email, and vice versa.

SMS opt-in data and consent will not be shared with third parties. Mobile opt-in information and consent are used only to send the messages the recipient has agreed to receive; they are not sold, rented, or transferred to any other party, and consent obtained for this program is never repurposed for any other use.

• “Hi Jordan, thanks for choosing Bright Smile Dental! Mind sharing a quick review? https://superfivestar.com/r/aZ3kT9 Reply STOP to opt out.”

For how we handle personal information, see our Privacy Policy at superfivestar.com/legal/privacy. For the terms governing use of the Service, see our Terms of Service at superfivestar.com/legal/terms. Questions about this program can be sent to support@superfivestar.com.